
While Kate Hanni’s name may not ring a bell in everyone’s head immediately, it certainly should for anyone who flies aboard a commercial airliner this holiday travel season … or any other time of the year actually. Hanni was recently named one of the most influential people for positive change in the travel industry by Travel Weekly magazine.
Hanni was a passenger aboard an American Airline’s flight last winter that diverted to Austin from Dallas due to weather. While the world’s largest carrier tried to figure out the next move, they kept Hanni, her family and more than a hundred other passengers captive inside the cabin on the ramp in Austin for over 9 1/2 hours before the flight left for DFW. No food, no water, no working toilets … nothing. More than 4600 American passengers were in the same fix that day.
That was a year ago. If the Air Transport Association, the trade group representing the major airlines has its way, little change can be expected this season despite the slap on the wrist the airlines received yesterday from DOT Secretary Mary Peters.
Mad as Hell
Within hours of last year’s incident, Hanni reincarnated the soul of the Peter Finch character in the movie Network. Remember him? He was the guy who commanded an already agitated TV audience to open their windows and yell, “I’m mad as Hell and I’m not going to take it anymore.”
Hanni refused to accept the airline’s style of handling passengers like cattle. She knew, as the rest of us do too, that these incidents happen … a lot.
Once back at her Northern California home, she organized the Coalition for Airline Passengers’ Bill of Rights. Right out of the gate, the group saw their mandate as pressing an airline industry that has – for the most part – been unwilling to alter the way it treats customers when problems occur.
(Flyers Rights Coalition’s Kate Hanni)
If you read the proposed bill the coalition developed, the recommendations appear grounded in common sense and something else many people traveling the airlines seem to have forgotten these days … manners.
First, don’t leave airline passengers trapped aboard an airplane for more than three hours without food, water and toilet facilities; respond to paying passenger questions within a reasonable amount of time and compensate people when you cancel their flight and leave them to their own devises to travel.
Doesn’t sound too radical now does it? How could it be if over 21,279 people have signed the coalition’s petition in the past 12 months?
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