Southwest’s Colleen Barrett on Leadership

My blogging pal Eric Joiner and his buddy Spike at the Freight Dawg have managed to snag a great video of Southwest Airlines’ president Colleen Barrett speaking on leadership to the Wharton Business School.

The interview is long - about 25 minutes - but the concepts Barrett hammers at - that customers and employees are the top priorities at an airline and not shareholders - are evergreen … to some.

It really is a shame that the legacy carriers are too embroiled in cutting costs - and employees - to notice that they’re still shooting themselves in the foot.